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Emergency Care

Count on North Oaks When You’re Faced with the Unexpected.

A sudden illness or injury can be a frightening experience, but you’re in good hands at the North Oaks Emergency Department — open 24 hours a day, 7 days a week.

What You Need to Know:

  • Patients are treated in order of the severity of their medical condition(s).

  • Your wait time is influenced by many factors such as severity of medical condition, number of patients, room availability, and if there is a need for specialized rooms or equipment. Critically ill or injured patients are always treated before patients with less severe medical problems.

  • Bring a current, up to date list of all medications you take including dosage (what strength) and frequency (how often/when taken) and what the medication is taken for. If unable to make a current list, bring your medications with you. Medications must be in their original container and properly labeled (patient name, name of medication, dosage, and correct frequency).

  • If you are asked to wait, please return to the triage area and ask to speak to a nurse if your condition changes or you have a question.

If you are experiencing a medical emergency, go to the closest emergency room or dial 9-1-1. To access emergency services, take North Oaks Drive to Jay Smith, MD, Drive. The Emergency Room entrance will be on the left.

About Us:

  • Only full service Emergency Department (ED) in Tangipahoa Parish

  • 46 rooms equipped to handle everything from traumas to eye injuries

  • Physicians are hospital employed and board certified in Emergency Medicine

  • Staff includes emergency board certified nurse practitioners

  • Certified Level II Trauma Center

  • Certified Primary Stroke Center

PCR & Rapid Tests are performed in the Emergency Department. PCR tests are readily available and are processed at our North Oaks Lab. Rapid testing supplies may vary if there is an uptick of symptomatic people in our region.

What to Expect at the ED

When you arrive in the ED, the first person you will encounter is a patient representative who notifies the ED team of your arrival. The patient representative can call for assistance for those needing a wheelchair or help getting out of the car.

Next, you will be seen by the triage nurse, who will determine the severity of your condition and the urgency of treatment. This ensures that all patients receive the most appropriate medical treatment in a timely manner.

Once your condition is assessed, you will either be escorted directly to an exam room, or asked to wait in the lobby. If you are asked to wait, please return to the triage area and ask to speak to a nurse if your condition changes or you have a question.

Discharge Process

Before you leave the ED, you will receive information regarding:

  • Your diagnosis

  • Instructions on self-care for your illness or injury

  • Prescribed medications

  • Name of the emergency physician who treated you

  • Name of the physician and clinic you are referred to for follow-up care that is required

If you have any questions regarding the care or treatment provided in the Emergency Department, please ask your doctor or nurse for further information.

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