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Open Letter to the Community

By Michele Kidd Sutton, FACHE

President and Chief Executive Officer

We hope you’re healthy and doing well during this difficult and challenging time. We want you to know that North Oaks is here for you, and we are taking extra precautions to keep you and our care team safe as we work closely with state and local officials to move to the new normal.

Thank you for practicing social distancing and helping Louisiana flatten the curve. Because of your hard work, the Louisiana Department of Health has allowed some loosening of the restrictions on providing care for you and your loved ones.

Services We Continue to Provide

In addition to 24/7 ER and Trauma services, we offer walk-in care for most non-COVID illnesses and minor injuries. Our walk-in clinics have not closed during this pandemic and remain open in Hammond, Ponchatoula and Walker. Available services also include some procedures, surgeries and labs. If you are curious about whether or not your condition qualifies for any of these services, call your health care provider. Remember that in an emergency, every minute matters. Call 911 or visit the ER. Please don’t suffer at home during this crisis. We are keeping ER patients with COVID-like symptoms separate, isolating them from everyone else and performing intense cleaning to ensure everyone’s safety.

How We Are Keeping You Safe

With the exception of emergency room and walk-in clinic visits, health care services will be provided by appointment only to control the number of people in public spaces at one time. And when medically appropriate, doctors with North Oaks Physician Group may conduct visits with you via telemedicine.

When you visit a North Oaks facility, you will be required to wear a mask, and will be screened for fever. Our entire team will also be wearing masks.

We have rearranged waiting areas and limited seating to ensure social distancing. At the present time, anyone accompanying you to your appointment will be asked to wait in the car to limit the number of people in our public spaces. And for the time being, for the safety of everyone, patients who have been admitted to the hospital are still not allowed to have visitors.

Infection prevention is always a high priority at North Oaks, and is especially important during a pandemic. We have a team of nurses specially trained to help reduce patient infections in hospitals and to help prevent the spread of communicable diseases. They have been instrumental in ensuring our staff is protecting themselves and our patients with the appropriate use and disposal of personal protective equipment, also known as PPE. We have a robot called Tru-D that uses ultra-violet rays to thoroughly disinfect all surfaces, nooks and crannies in a room that was used by a patient with an infectious disease.

Finally, the North Oaks family thanks you for your support of our front-line workers during this emergency. Words cannot express our gratitude. We will get through this together. As we recover, please know that we’re here for you, improving lives, every time and with every touch.