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COVID-19 Updates

UPDATED: December 9, 2020

The Information You Need

How North Oaks Is Keeping You Safe

At North Oaks Health System, your health and safety -- as well as that of our physicians and staff – is our top priority. We are here for you and taking extra precautions to keep you and our care team safe as we follow state and federal guidelines to move to the new normal. Please don’t delay medical care! Because this is an evolving environment, check back often as information may change.

COVID Screening Hotline

If you suspect you have COVID-19, call the North Oaks Screening Line at(985) 230-2778. The hotline is available Monday-Friday, 7 a.m.-8 p.m. and Saturday-Sunday, 8 a.m.-4 p.m.

North Oaks Walk-In Clinics in Hammond, Ponchatoula and Walker offer COVID-19 rapid tests. Results are typically available in 15 minutes. Call the screening hotline for evaluation: (985) 230-2778.

Safety Measures

With the exception of the ER and walk-in visits, health care services will be provided by appointments only.

  • In-person appointments are still safe and available as needed.
  • All visitors and staff are required to wear masks.
  • Upon arrival, temperature checks are done at the entry points to our facilities.
  • Our providers are prepared with the necessary personal protective equipment (PPE) that is recommended for your care.
  • We are encouraging physical distancing in all areas to help stop the spread of COVID-19.

How to Get the Care You Need

Emergency or Trauma Care

While we encourage social distancing, we also know that maintaining your health and taking swift action in an emergency is important. If you or a loved one is experiencing a medical emergency, our ER and Level II Trauma Center remain prepared to treat you 24/7.

Non-COVID Minor Illnesses and Injuries

North Oaks Walk-In Clinics in Hammond, Ponchatoula and Walker remain open for minor illnesses and injuries.

Clinic Appointments

North Oaks Physician Group provides the primary and specialty care you need, whether for a routine or new condition. To schedule an appointment, call (985) 230-APPT [2778] or 1 (844) APPT-NOW [277-8669].

Diagnostic Screenings & Tests

Patients requiring X-rays or lab work should call North Oaks Patient Scheduling at (985) 230-7777 in Hammond or (225) 686-4899 in Livingston. Walk-ins are not accepted.

For information on laboratory services offered at North Oaks, please call (985) 230-6165.


North Oaks Prescription Center, located in the Medical Center near the ER, is available to meet your prescription needs by calling (985) 230-3383. North Oaks Prescription Center, located within North Oaks Clinic Building on the first floor, is also open to meet your needs and may be reached at (985) 230-7880.

Visitor Information

Effective Monday, October 26, 2020, North Oaks Health System visitation policy is as follows:

North Oaks Medical Center: One visitor per patient per day will be allowed for patients who are not under any isolation precautions, including but not limited to COVID-19 . Visitors are allowed from 7 a.m. – 8 p.m. and will enter through the Main Entrance in the Signature Building M-F, and through the Tower Entrance on weekends. Visitors will be screened at the door and required to stay in the patient’s room at all times. Once the visitor leaves the hospital, he/she cannot return that day.

Emergency Department: Adult patients receiving care in the Emergency Department will be allowed one support person; minors (<18 years) may be accompanied by both parents.

Same Day Surgery: Patients will be allowed to have one person accompany them to drive them home after discharge, with no swapping. This person will be screened at the door and required to stay in the patient’s room at all times and depart with the patient upon discharge.

After hours emergency procedures/surgeries: Emergency Department staff will coordinate with the procedure area and direct the family to a consultation room in an appropriate location. Once the patient is assigned a room/bed, visitors will be allowed between 7 a.m. – 8 p.m. If the procedure is after visiting hours, visitors will be allowed to stay to consult with the physician at the conclusion of the procedure, and then they will be asked to leave. They may return the next day during regular visitor hours.

Laboring Patients: Two support people are allowed.

NICU: Both parents are allowed to visit between 7 a.m. - 8 p.m.

Pediatric Unit: Patients can have one parent stay with them in their room at all times. Parents cannot swap out.

End of Life: Comfort measures for end-of-life care will be directed by the patient’s nursing staff and limited to one immediate family member, who may swap out. If the patient is in isolation, one immediate family member will be allowed as directed by the nursing staff. Swapping out of visitors will not be allowed in this case. Requests for exceptions should be made to Nursing Administration who will consult with the CEO/COO as needed.

Physician Clinics: If a patient needs assistance, one support person will be allowed to accompany them to their appointment.

Magnolia Obstetrics and Gynecology: One support person for ultrasound.

Outpatient Services: If a patient needs assistance, one support person will be allowed to accompany them to their appointment.

Employer Return Safely Services

North Oaks Occupational Health Services is offering Return Safely services to help your business. We focus specifically on screening/managing employee health and protecting your workforce and customers from COVID-19. Visit Return Safely for complete details.

For information on COVID-19 in Region 9, download these Fast Facts (July 9) (pdf)

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