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COVID-19 Updates

UPDATED: April 9, 2021

The Information You Need

How North Oaks Is Keeping You Safe

At North Oaks Health System, your health and safety -- as well as that of our physicians and staff – is our top priority. We are here for you and taking extra precautions to keep you and our care team safe as we follow state and federal guidelines to move to the new normal. Please don’t delay medical care! Because this is an evolving environment, check back often as information may change.

COVID-19 Vaccines

Schedule Your Vaccine Online Here

Click here or call (985) 230-SHOT [7468] to schedule your COVID-19 vaccine with North Oaks Immunization Clinic. Based on vaccine supply, one or more of the following vaccines may be available for scheduling:

  • Pfizer-BioNTech Two-Dose COVID-19 Vaccine (Emergency Use Authorization (EUA))
  • Johnson & Johnson (Janssen) Single-Dose COVID-19 Vaccine (Fact Sheet| Emergency Use Authorization [EUA]) *Effective April 13, 2021 out of an abundance of caution, the Centers for Disease Control and Prevention (CDC) and U.S. Food and Drug Administration (FDA) recommended a nationwide pause in the use of the Johnson & Johnson vaccine while they investigate six reported adverse events involving individuals developing a rare, severe type of blood clot called Cerebral Venous Sinus Thrombosis (CVST) after receiving the vaccine. North Oaks Immunization Clinic continues to make COVID-19 vaccine safety a top priority and is following the CDC and FDA recommendation to pause usage of the Johnson & Johnson vaccine until the investigation is completed and further guidance is received. View the CDC and FDA's official statement here.

To determine your eligibility to get the COVID-19 vaccine, view the COVID-19 Vaccine Eligibility Information from the Louisiana Department of Health.

Map to North Oaks Immunization Clinic

Map to North Oaks Immunization Clinic

COVID Screening Hotline

If you suspect you have COVID-19, call the North Oaks Screening Line at(985) 230-2778. The hotline is available Monday-Friday, 7 a.m.-8 p.m. and Saturday-Sunday, 8 a.m.-4 p.m.

North Oaks Walk-In Clinics in Hammond, Ponchatoula and Walker offer COVID-19 rapid tests. Results are typically available in 15 minutes. Call the screening hotline for evaluation: (985) 230-2778.

Safety Measures

With the exception of the ER and walk-in visits, health care services will be provided by appointments only.

  • In-person appointments are still safe and available as needed.
  • All visitors and staff are required to wear masks.
  • Upon arrival, temperature checks are done at the entry points to our facilities.
  • Our providers are prepared with the necessary personal protective equipment (PPE) that is recommended for your care.
  • We are encouraging physical distancing in all areas to help stop the spread of COVID-19.

How to Get the Care You Need

Emergency or Trauma Care

While we encourage social distancing, we also know that maintaining your health and taking swift action in an emergency is important. If you or a loved one is experiencing a medical emergency, our ER and Level II Trauma Center remain prepared to treat you 24/7.

Non-COVID Minor Illnesses and Injuries

North Oaks Walk-In Clinics in Hammond, Ponchatoula and Walker remain open for minor illnesses and injuries.

Clinic Appointments

North Oaks Physician Group provides the primary and specialty care you need, whether for a routine or new condition. To schedule an appointment, call (985) 230-APPT [2778] or 1 (844) APPT-NOW [277-8669].

Diagnostic Screenings & Tests

Patients requiring X-rays or lab work should call North Oaks Patient Scheduling at (985) 230-7777 in Hammond or (225) 686-4899 in Livingston. Walk-ins are not accepted.

For information on laboratory services offered at North Oaks, please call (985) 230-6165.


North Oaks Prescription Center, located in the Medical Center near the ER, is available to meet your prescription needs by calling (985) 230-3383. North Oaks Prescription Center, located within North Oaks Clinic Building on the first floor, is also open to meet your needs and may be reached at (985) 230-7880.

Visitor Information

Effective April 5, 2021, North Oaks Health System visitation policy is as follows:

North Oaks Medical Center: Two visitors per patient per day will be allowed for patients who are not under any isolation precautions. Visitation may be limited when patients are under isolation precautions, e.g. for illnesses like COVID-19. Visitors are allowed from 7 a.m. – 8 p.m. and will enter through the Main Entrance in the Signature Building Monday-Friday, and through the Tower Entrance on weekends. Visitors will be screened at the door and required to stay in the patient’s room at all times. Once visitors leave the hospital, they cannot return that day. Overnight visitors are allowed on a case-by-case basis depending on the needs of the patient.

Emergency Department: Adult patients receiving care in the Emergency Department will be allowed two support persons; minors (<18 years) may be accompanied by two parents.

Same Day Surgery: Patients will be allowed to have two people accompany them to drive them home after discharge, with no swapping. These people will be screened at the door and required to stay in the patient’s room at all times and depart with the patient upon discharge.

After hours emergency procedures/surgeries: Emergency Department staff will coordinate with the procedure area and direct the family to a consultation room in an appropriate location. Once the patient is assigned a room/bed, visitors will be allowed between 7 a.m. – 8 p.m. If the procedure is after visiting hours, visitors will be allowed to stay to consult with the physician at the conclusion of the procedure, and then they will be asked to leave. They may return the next day during regular visitor hours.

Laboring Patients: Two support people are allowed.

NICU: Both parents are allowed to visit between 7 a.m. - 8 p.m.

Pediatric Unit: Patients can have two individuals stay with them in their room at all times. Visitors cannot swap out. One individual must stay overnight.

End of Life: Comfort measures for end-of-life care will be directed by the patient’s nursing staff and limited to up to four immediate family members, who may swap out. If the patient is in isolation, one immediate family member will be allowed as directed by the nursing staff. Swapping out of visitors will not be allowed in this case. Requests for exceptions should be made to Nursing Administration who will consult with the CEO/COO as needed.

Physician Clinics: If a patient needs assistance, two support persons will be allowed to accompany him/her to the appointment.

Magnolia Obstetrics and Gynecology: Two support persons for ultrasound.

Outpatient Services: If a patient needs assistance, two support persons will be allowed to accompany them to their appointment.

Employer Return Safely Services

North Oaks Occupational Health Services is offering Return Safely services to help your business. We focus specifically on screening/managing employee health and protecting your workforce and customers from COVID-19. Visit Return Safely for complete details.

For information on COVID-19 in Region 9, download these Fast Facts (July 9) (pdf)

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