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COVID-19 Updates

UPDATED: April 9, 2020, 2 p.m.

The Information You Need

Temporary Closures (April 9, 2020):

  • North Oaks Physician Group Multispecialty Clinic - Livingston Parish
  • Orthopaedic Specialty Clinic -- Livingston Parish
  • Outpatient Diagnostic Center -- Livingston Parish
  • Independence Primary Care Clinic
  • Outpatient Diagnostic Center -- Hammond has a limited schedule. No walk-ins are accepted. Patients requiring X-rays or lab work must call (985) 230-7777 to schedule an appointment.
  • North Oaks Prescription Center/Clinic Building -- Closed Friday April 10, open 9 a.m. to 1 p.m. weekdays.
  • North Oaks Prescription Center/North Oaks Medical Center -- Open Friday April 10, 9 a.m. to 2 p.m.
  • Walker Walk-In Clinic's new hours are 7 a.m. to 5 p.m., Monday-Saturday.

What if I'm scheduled for surgery or a test?

To help stop the spread of COVID-19, the Louisiana Department of Health issued a mandate on the afternoon of March 18 to all licensed health care facilities and health care professionals licensed by the state board of medical examiners and state board of nursing to postpone all elective procedures for a period of 30 days effective March 19 through April 21. Read more


What if I'm experiencing symptoms?

North Oaks is using a triage system to evaluate and test patients with COVID-19 symptoms:

  • Fever
  • Cough
  • Shortness of breath

Individuals with symptoms or concerns are asked to contact their primary care provider or call the North Oaks COVID-19/Coronavirus Screening Line at (985) 230-2778 for evaluation.

The triage team will determine if individuals meet guidelines for testing based on travel to Europe, Asia or cruises, contact with someone confirmed to have COVID-19/Coronavirus, and symptoms of fever, cough and shortness of breath.

When criteria are met, cases will be escalated to a designated health care provider for further evaluation and/or testing via telemedicine, an in-person appointment at one of four designated North Oaks clinics, drive-thru testing in a secure setting or direct admission to North Oaks Medical Center.


Visitor Information

In support of Governor John Bel Edwards’ request to practice social distancing to contain the spread of COVID-19, North Oaks Health System has implemented a no visitor policy effective Saturday, March 21 at 5 p.m.

Compassionate exceptions may be made as follows:

  • Comfort measures for end-of-life care will be directed by the patient’s nursing staff and limited to four immediate family members. If the patient in question is in isolation, then one immediate family member will be allowed as directed by the nursing staff. Swapping out of visitors will not be allowed in either situation.
  • Laboring patients will be allowed one support person with no swapping.
  • Same Day Surgery patients will be allowed to have one person accompany them to drive them home after discharge with no swapping. This person will be screened at the door and required to stay in the patient’s room at all times and depart with the patient upon discharge.
  • Pediatric patients can have one parent stay with them in their room at all times. Parents cannot swap out.

For hospitalized patients, the nursing staff will work with families to identify one family member to receive telephone updates about the patient two times daily.

Drivers who accompany patients to clinic visits or outpatient testing will be required to wait in their vehicle and communicate with staff via cell phone.

“North Oaks’ healthcare heroes are unwavering in their commitment to protect the health of our patients, workforce and the community in these unprecedented times,” affirms Michele Sutton, the health system’s president and chief executive officer. “These measures will remain in place until the transmission of COVID-19 is no longer a threat.”


Social Distancing

In support of social distancing, which health care officials recommend to help stop the spread of COVID-19, all tours, community classes, meetings, support groups and events booked on North Oaks campuses will be suspended for the next 30 days. Likewise, all in-person volunteer activities at North Oaks facilities have been suspended for the next 30 days.

Uploaded 3/23/20: Governor Edwards' Stay At Home Order (pdf)


Where can I get more COVID-19 Information?

The Louisiana Department of Health is partnering with the 211 hotline to answer questions related to the virus. It’s easy as 1-2-3 to get the most current information available for COVID-19.

  • Simply dial 211.
  • Text LACOVID to 898-211 or
  • Visit www.LA211Help.org.

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