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COVID-19 Updates

UPDATED: May 20, 2020, 11 a.m.

The Information You Need

How North Oaks Is Keeping You Safe

At North Oaks Health System, your health and safety -- as well as that of our physicians and staff – is our top priority. We are here for you and taking extra precautions to keep you and our care team safe as we follow state and federal guidelines to move to the new normal. Please don’t delay medical care! Because this is an evolving environment, check back often as information may change.

Safety Measures

With the exception of the ER and walk-in visits, health care services will be provided by appointments only.

  • In-person appointments are still safe and available as needed. But, to help keep you healthy at home, some appointments with North Oaks Physician Group doctors may be conducted by telephone.
  • All visitors and staff are required to wear masks.
  • Upon arrival, temperature checks are done at the entry points to our facilities.
  • Our providers are prepared with the necessary personal protective equipment (PPE) that is recommended for your care.
  • We are encouraging physical distancing in all areas to help stop the spread of COVID-19.

How to Get the Care You Need

COVID Screening Hotline
If you suspect you have COVID-19, call the North Oaks Screening Line at (985) 230-2778.

Emergency or Trauma Care

While we encourage social distancing, we also know that maintaining your health and taking swift action in an emergency is important. If you or a loved one is experiencing a medical emergency, our ER and Level II Trauma Center remain prepared to treat you 24/7.

Non-COVID Minor Illnesses and Injuries

North Oaks Walk-In Clinics in Hammond, Ponchatoula and Walker remain open for minor illnesses and injuries that are not related to COVID.

Clinic Appointments

North Oaks Physician Group provides the primary and specialty care you need, whether for a routine or new condition. To schedule an appointment, call (985) 230-APPT [2778] or 1 (844) APPT-NOW [277-8669].

Diagnostic Screenings & Tests

Patients requiring X-rays or lab work should call North Oaks Patient Scheduling at (985) 230-7777 in Hammond or (225) 686-4899 in Livingston. Walk-ins are not accepted.

For information on laboratory services offered at North Oaks, please call (985) 230-6165.


North Oaks Prescription Center, located in the Medical Center near the ER, is available to meet your prescription needs by calling (985) 230-3383. North Oaks Prescription Center, located within North Oaks Clinic Building on the first floor, is also open to meet your needs and may be reached at (985) 230-7880.

Visitor Information

  • Anyone accompanying you to your clinic or diagnostic appointment will be asked to wait in the vehicle and communicate by telephone with staff.
  • Patients who have been admitted to the hospital are not allowed visitors, except for the following compassionate care situations:
    • Comfort measures for end-of-life care will be directed by the patient’s nursing staff and limited to one immediate family member, who may swap out. If the patient is in isolation, one immediate family member will be allowed as directed by the nursing staff. Swapping out of visitors will not be allowed in this case.
    • Laboring patients will be allowed one support person with no swapping.
    • Same Day Surgery patients will be allowed to have one person accompany them to drive them home after discharge with no swapping. This person will be screened at the door and required to stay in the patient’s room at all times and depart with the patient upon discharge.
    • Pediatric patients can have one parent stay with them in their room at all times. Parents cannot swap out.

Coronavirus Blog

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