Quality, Patient Safety, and Experience
Dedicated to Improving Lives.
Every Time. Every Touch.
Our Commitment To You
At North Oaks Health System, we are deeply committed to providing safe, high‑quality, and compassionate care for every patient, every time, every touch.
Our dedication to excellence guides everything we do, from strengthening patient safety practices to improving clinical outcomes and creating meaningful, person‑centered experiences for patients and families. Every decision we make and every improvement we pursue is driven by our promise to deliver safe, high‑quality, compassionate care close to home.
“Our community is at the heart of everything we do," Chief Quality and Health Equity Officer Rami Nelson shares.
"Quality and patient safety aren’t just standards. We see them as
our shared responsibility to ensure every neighbor, every family, and
every patient feels truly cared for.”
We invite you to explore the tiles below to learn more about the different teams and initiatives within our health system, and how each one works together to support your care, your voice, and your overall experience.
Patient SafetyThe Patient Safety team is committed to protecting your well-being and delivering care you can trust every day. Their focus is on protecting you while you receive care —ensuring you get the right treatment, at the right time, delivered in the safest way possible. |
Patient ExperienceThe Patient Experience team works with you and your loved ones to create the best care experience possible. They advocate for patients, listen to all reported concerns and use your feedback to improve care throughout the health system. |
Health EquityThe Health Equity team works to give everyone the same opportunities to live their healthiest lives. They offer patients resources to help with issues beyond medical care, such as education, food insecurity and family support. |
Population HealthThe Population Health team helps our community stay healthy through patient screenings, education, and programs such as the Mobile Health Unit. They also study local health trends and find ways to prevent widespread illness before it starts. |
Goals
North Oaks is committed to becoming a High-Reliability Organization, ensuring safe and consistent patient care.
Our dedication to zero preventable harm reflects our promise to deliver the highest standards of quality for every patient, every day.
At North Oaks, our patient safety goals are to:
- Continuously improve patient quality, safety and experience.
- Create a best-in-class, patient-centered experience through measurable patient satisfaction, safety and outcome results.
Awards and Recognition
North Oaks Health System is honored to be recognized for our dedication to patient safety and high-quality care. These awards reflect our commitment to protecting your health every time, every touch.