Open Letter To The Community
By Michele Kidd Sutton, President and Chief Executive Officer
As I look forward to the promise that a new year offers, it also seems
appropriate to reflect on the highlights of 2017.
Personally, last year began as I assumed the role of president and chief
executive officer. The highlight of my professional career, this appointment
has both honored and inspired me.
Each day, I am encouraged by the 2,700 employees, physicians and volunteers
who devote their energy, commitment and passion to ensuring that our patients
receive the very best health care possible. They truly demonstrate our
mission of “Improving lives. Every time. Every touch.”
Because of this, North Oaks’ accomplishments have been wide and diverse,
from recognition as the Greater Hammond Chamber of Commerce’s “Business
of the Year” to U.S. News & World Report’s “Best
Hospitals for Common Care” rating.
We kicked off 2017 by launching a redesigned website, designed to make
it easier for users with improved access to information.
Also with our patients’ needs in mind, we opened a new Financial
Assistance Center on the Medical Center campus to provide consistent and
personal guidance regarding their financial responsibilities. The center,
available to all patients, offers financial counseling and assists those
who qualify in applying for Medicaid or charity coverage.
For the third consecutive year, North Oaks earned national acclaim from
Press Ganey for the health system’s diagnostic services and its
network of primary care and specialty clinics.
The medical center also secured The Joint Commission’s Gold Seal
of Approval, as well as the American Heart Association/American Stroke
Association’s Heart-Check mark for best practices in improving patient outcomes.
Thanks to an employee’s vision, we introduced a program honoring
veterans of military service. Employees, physicians and volunteers who
have served our country and wish to be recognized as veterans are now
identified with a special patriotic badge holder and ID. Our patients
who are veterans are also honored with cards and words of appreciation.
On the national stage, Dr. Herbert Robinson and Clinical Strategist Colby
Tyler presented at a convocation of health care professionals an innovative
Sepsis Predictive Analytics Model that will save lives. A team, led by
Dr. Robert Peltier, is also actively working toward curbing the abuse
of opioids changing our protocols. And, under the guidance of Dr. Zach
Liner, we performed an Intracranial Embolization study that helps avoid
the need for the patient to have a craniotomy and greatly reduces length
of the hospital stay. In the next few weeks, North Oaks will become the
only hospital on the North Shore to perform Intracranial Mechanical Thrombectomy
for stroke patients.
This is just a sample of the dozens of achievements made over the course
of the year. I am confident there will be many more to share in the months
ahead as we strive to fulfill our vision as the region’s most trusted
partner for exceptional quality safety and experience.
Finally, I’d like to wish you and your family a healthy and happy 2018.