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Positive Patient Experiences Earn North Oaks National Acclaim for Third Consecutive Year

  • Category: Media Release
  • Posted On:
  • Written By: Melanie Zaffuto

For the third consecutive year, patients’ comments about exceptional care at North Oaks has earned the health system’s diagnostic services and network of primary care and specialty clinics national acclaim.

2017 Guardian of Excellence Award

“I’m very pleased with the staff and my care! I love how quickly you are called with test results. I am thrilled to have such a fantastic place nearby.”

“I rate North Oaks 5 stars.”

“They were very helpful in getting me a same day appointment.”

“The technician was very friendly, helpful and made me feel comfortable about the procedure I was going to have. He was kind and reassuring, and I appreciated his help.”

“Excellent service – I actually was in, examined and finished BEFORE my scheduled time.”

“I felt like they genuinely cared about me and my condition.”

“My doctor is the most thorough, concerned, helpful, respectful and caring doctor I’ve EVER had. I trust her completely.”

These comments and others like them showcase the patient care that has earned North Oaks Physician Group and North Oaks Diagnostic Services prestigious 2017 Press Ganey Guardian of Excellence Awards®. North Oaks Physician Group and North Oaks Diagnostic Services also received Guardian of Excellence Awards in 2016 and 2015.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. As recipients of this award, the North Oaks Physician Group and North Oaks Diagnostic Services teams are ranked among the top 5 percent of health care services in the nation in sustaining the highest level of patient satisfaction over a one-year period from May 2016 to April 2017.

Press Ganey partners with 10,000+ health care facilities—including more than one-half of all U.S. hospitals—to measure and improve the patient experience.

“We are proud to partner with North Oaks Health System,” said Patrick T. Ryan, chief executive officer of Press Ganey. “This award is a testament to their leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, North Oaks Health System continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care.”

North Oaks Physician Group offers a network of 11 primary care and 27 specialty clinics staffed by nearly 100 providers across Tangipahoa and Livingston parishes.

Vice President of Surgical Services Terri Lewis, Vice President of Performance Management Larry Daigle, Physician Group Regional Director Eve Allen, President/Chief Executive Officer Michele Sutton, Diagnostics Director Casey Alford, Employee Services Director Tracy Pettigrew and Patient Experience Coordinator Bridget Balado.North Oaks Diagnostic Services provides services for outpatients at three locations: North Oaks Medical Center and North Oaks Diagnostic Center in Hammond, as well as North Oaks-Livingston Parish Medical Complex in Livingston, Louisiana. Diagnostic services include tests, procedures and therapies that generally do not require a hospital stay, such as: MRI, CT scans, ultrasounds, mammograms, X-rays, bone densitometry scans, interventional radiology procedures, sleep studies, nuclear medicine and EEGs. Other outpatient diagnostic services recognized include: heart health services, infusion therapy, laboratory and respiratory therapy.

According to North Oaks Health System President/Chief Executive Officer Michele Sutton, FACHE, the awards represent important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

“This recognition represents an achievement of the highest order in the health care industry because it is based on what our patients have to say about the care they received from our team,” Sutton points out. “It is a testament to our team’s unwavering focus on our mission to improve lives every time and with every touch.”