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Exceptional Patient Experiences Earn North Oaks National Acclaim for 7th Year in a Row

  • Category: In The News
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  • Written By: Melanie Lanaux Zaffuto
Exceptional Patient Experiences Earn North Oaks National Acclaim for 7th Year in a Row

For the seventh consecutive year, patients’ feedback about their exceptional patient experiences at North Oaks has earned the health system’s network of primary care and specialty clinics national acclaim.

The following comments and others like them showcase the consistent patient care that has earned North Oaks clinics the prestigious 2021 Guardian of Excellence Award® from Press Ganey, the national leader in health care consumer and workforce engagement. As a leading health care organization, North Oaks also received Guardian of Excellence Awards® in 2020, 2019, 2018, 2017, 2016 and 2015.

“The front desk staff was so quick about getting me in and very protective of my privacy.”

“Amazing provider! He explains everything to me in a language that I can understand. He really cares about my health and well-being.”

“Friendly staff. Very thorough … I will be recommending to my friends.”

“I always leave my appointments feeling much better and more able to handle my medical issues.”

“The nurse was excellent at her job. She covered everything with me and got me ready to see my provider. She also reminded me that my flu shot was due!”

According to Michele Sutton, FACHE, president and chief executive officer of North Oaks Health System, the Press Ganey Guardian of Excellence Award® represents important recognition from the industry’s leader in measuring, understanding and improving the delivery of care.

Sutton further explains, “Receiving this honor for the seventh consecutive year validates that residents of the Northshore have access to consistently top-rated care close to home.”

As recipients of this award, North Oaks’ clinics are ranked among the top 5% of the nation’s health care services in sustaining the highest level of patient satisfaction during a one-year period from May 2020 to April 2021.

“Press Ganey is honored to recognize North Oaks as one of the nation’s leaders in patient experience,” affirms Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects an unwavering commitment to earning the trust and loyalty of patients throughout unimaginable challenges. We are humbled by North Oaks’ incredible efforts, and their ability to adapt to imperatives like COVID-19 on top of the increasing demand for consumerism in health care.”

Press Ganey partners with more than 41,000 health care facilities — including more than one-half of all U.S. hospitals — to measure and improve the patient experience.

North Oaks Physician Group offers a network of five primary care, three urgent care and 24 specialty clinics staffed by nearly 100 providers across Tangipahoa and Livingston parishes.

Members of the North Oaks Physician Group team celebrating seven consecutive years of creating exceptional patient experiences include: (first row, from left) Medical Assistant II Wendy Anderson with Magnolia Obstetrics & Gynecology; Practice Manager I Kimberly Cramer with North Oaks Neurosurgery and Pain Management Clinics; Orthopedic Assistant/Athletic Trainer Jacquelyn Walker with North Oaks Orthopedic Specialty Center; Registered Nurse Christina Bradford with North Oaks Cardiology; Medical Assistant III Kayla Cyprian with North Oaks ENT & Allergy Clinic; Ophthalmic Assistant Lacy Weedman with North Oaks Eye Care Clinic; Medical Assistant III Sonja Hilton with North Oaks Pain Management Clinic; (second row, from left) Medical Assistant III Theresa Dunn with North Oaks Orthopedic Specialty Center; Ophthalmic Assistant Heather Short with North Oaks Eye Care Clinic; (third row, from left) Medical Assistant III Cheyenne West with North Oaks Trauma Clinic and North Oaks Surgical Associates; Medical Assistant III Jade Winn and Licensed Practical Nurse Megan Rohner with North Oaks Neurology Clinic; and Medical Assistant III Romona Lee with North Oaks Pain Management Clinic.