Louisiana Health Systems Launch MyChart Central Statewide, Enabling a Unified Patient Experience Across Organizations

“Being first in healthcare technology is another example of Louisiana leaning in to improve healthcare for our entire state,” said Bruce Greenstein, Secretary of the Louisiana Department of Health.

"Too often, the burden is placed on the patient, and I’m thankful that many of our health systems teamed up, worked together, and made an aspect of healthcare easier on our patients”

Many Louisianans receive care from multiple providers and across parish lines. Statewide MyChart Central means they can now have:

• One MyChart login. Patients can use a single Epic ID to sign in to MyChart for all Louisiana organizations using Epic—without needing to keep track of multiple usernames and passwords.
• Password-free convenience. With support for passkeys and biometrics like face and fingerprint, patients can securely sign in without remembering passwords.
• Synced profile information. When patients move or get a new phone number, they can update MyChart Central once. Updates sync to the other organizations where they receive care—saving time and reducing the need to fill out repetitive forms.
• Easier patient-driven interoperability. A single Epic ID makes it easier for patients to securely share their medical information with health apps they choose.

“Joining Epic MyChart Central allows our patients to easily view their medical history, medication lists, and lab results all in one place,” explained Michael Watkins, Chief Operating Officer at North Oaks Health System.

"For our community, reducing the need for multiple portals means less confusion and more confidence in managing their health—directly improving the patient experience in our system.”

Today, over 2.5 million Louisianans use MyChart to manage their care, access test results, schedule and check in for appointments, message their providers, request prescription refills, pay bills, and more. MyChart Central simplifies the user experience they already know with a single sign-in and a united view across organizations.

The coordinated MyChart Central activation reflects deep collaboration across all Louisiana healthcare organizations using Epic:

• Baton Rouge General
• Franciscan Missionaries of Our Lady Health System
• Lake Charles Memorial Health System
• LCMC Health
• North Oaks Health System
• Ochsner Health System
• St. Tammany Parish Hospital
• Terrebonne General Medical Center
• Woman’s Hospital

“This collaboration advances our shared goals of simplifying patient access to their health information, which allows better preventive care and faster follow up care,” Secretary Greenstein said.

“It also allows us to pursue our commitment with CMS to improve our health tech ecosystem.”

Louisiana’s statewide launch follows an initial activation of MyChart Central in Madison, Wisconsin, where health systems collaborated on a citywide go-live. Later this year, the capability will expand nationwide, allowing patients across the U.S. to connect their MyChart accounts through one Epic ID.

“Health systems throughout Louisiana came together to deliver a simpler, more connected experience for patients,” Trevor Berceau, Director of R&D at Epic said.

“Louisiana is leading the way and helping to shape how MyChart Central helps people everywhere.”

Patients in Louisiana can sign up for MyChart Central here.