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North Oaks Health System Responds to Area Flooding

  • Category: Media Release
  • Posted On:
  • Written By: Melanie Zaffuto

At North Oaks Health System our mission is to improve lives, every time with every touch … whether it is patient, their family or a North Oaks team member.

Throughout this emergency weather event, we have been working hard to ensure our community has access to health care services in addition to supporting staff members who have been personally impacted by flooding.

Physicians and staff members across the health system rallied to make sure that health care services provided by North Oaks Medical Center and North Oaks Rehabilitation Hospital were uninterrupted. In addition to adequate staffing, this included making sure sufficient food and medical supplies were on hand or could be acquired.

Staffing and roadway issues did force the closure of several services and outpatient clinics Friday through Monday. However, on Wednesday, August 17, all operations will return to normal business hours and operations with the following exceptions:

  • North Oaks Walk-In Clinic - Walker, 28050 Walker South Road, Suite L, Walker, will operate modified business hours of 8 a.m.-5 p.m. through Friday of this week. On Saturday, the clinic will open normal weekend hours of 8 a.m.-4 p.m.
  • Two Livingston Parish clinic locations will be closed until further notice:

“We are making arrangements to see these patients at an alternate location and will be reaching out to all patients to let them know what the contingency plan is to continue their care once it is finalized,” explains Michele Sutton, Executive Vice President and COO of North Oaks Health System. “Thanks to our electronic health record system, our providers are able to offer continuous care to our patients regardless of the North Oaks location.”

Through use of our website, Facebook page and Public Information Line, North Oaks has served as a community resource for information about the availability of North Oaks services, changing weather and road conditions and tips on recovering from a flood.

We will continue to provide updates as they become available on this website; on Facebook, Twitter and LinkedIn at “mynorthoaks”; and via the North Oaks Public Information Line at (985) 230-INFO [4636].

On a personal note, the storm has left more than 200 North Oaks employees homeless and/or without transportation. As this news spread throughout the organization, employees immediately began asking how they could help their colleagues. In an all-employee email this morning, Sutton proclaimed: “North Oaks 'blue taggers' are known for their resilience and empathy when tragedies strike. Our team never ceases to amaze in their response to the needs of our North Oaks family and our community. Plans are already in place to identify and provide assistance to our employees affected by the disaster."


    Flood Recovery Information

    Our thoughts continue to be with those affected by the disastrous flooding over the past few days. We are offering information as it becomes available to assist you in the recovery process. Click here to view.