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Positive Patient Experiences Earn North Oaks National Acclaim for Fourth Year in a Row

  • Category: In The News
  • Posted On:
  • Written By: Melanie Zaffuto

For the fourth consecutive year, patients’ feedback about the exceptional care they received at North Oaks has earned the health system’s network of primary care and specialty clinics national acclaim.

2018 Guardian of Excellence Award

“I trust my provider.”

“I ALWAYS receive excellent health care at North Oaks!”

“Even with a full waiting room, things moved swiftly.”

“I refer people to my primary care provider all the time! She treats the whole person. She listens, understands and cares.”

“You can't help but have a feeling of wellbeing in an office that shows such professionalism.”

“My provider takes time to make sure I am comfortable with my care plan and helps me set goals to get my health even more on track.”

“Keep up the good work -- five stars from us to you!”

These comments and others like them showcase the patient care that has earned North Oaks clinics the prestigious 2018 Press Ganey Guardian of Excellence Award®. The clinics also received Guardian of Excellence Awards in 2017, 2016 and 2015.

The Press Ganey Guardian of Excellence Award® is a nationally recognized symbol of achievement in health care from the industry’s leader in measuring, understanding and improving the patient experience.

As recipients of this award, North Oaks clinics are ranked among the top 5 percent of health care services in the nation in sustaining the highest level of patient satisfaction over a one-year period from May 2017 to April 2018.

“This recognition represents an achievement of the highest order in the health care industry because it is based on what our patients have to say about the care they received from our team,” North Oaks Health System President/Chief Executive Officer Michele Sutton, FACHE, affirms. “Achieving and sustaining this level of excellence for four consecutive years is a testament to our team’s unwavering focus on our mission to improve lives every time and with every touch.”From left, Press Ganey Chief Executive Officer Patrick T. Ryan presents North Oaks’ 2018 Guardian of Excellence Award® to Vice President of Clinics Kanna Page, Physician Group Regional Director Eve Allen and Practice Administrator Beth Richard.

Press Ganey partners with 10,000+ health care facilities — including more than one-half of all U.S. hospitals — to measure and improve the patient experience.

“We are proud to partner with North Oaks Health System in support of their mission to provide safe, high-quality, patient-centered care,” notes Patrick T. Ryan, chief executive officer of Press Ganey. “They are truly dedicated to delivering exceptional care in the region they serve, and their commitment to capturing and acting on patient experience feedback is a very powerful demonstration of this.”

North Oaks Physician Group offers a network of 11 primary care and 27 specialty clinics staffed by nearly 100 providers across Tangipahoa and Livingston parishes.

To learn more about North Oaks’ primary, specialty and walk-in clinics, visit or call (985) 230-APPT or (844) APPT-NOW.