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North Oaks Rehabilitation Hospital Only Medical Rehabilitation Facility in Louisiana to Receive Press Ganey Guardian of Excellence Award for 2 Consecutive Years

  • Category: In The News
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  • Written By: Laura Hanzo
North Oaks Rehabilitation Hospital Only Medical Rehabilitation Facility in Louisiana to Receive Press Ganey Guardian of Excellence Award for 2 Consecutive Years
North Oaks Health System President/CEO James E. Cathey Jr. announces that North Oaks Rehabilitation Hospital, a short-term, inpatient medical rehabilitation facility, has received the 2014 Guardian of Excellence Award from Press Ganey Associates, Inc.

North Oaks Rehabilitation Hospital is the only medical rehabilitation facility in Louisiana to receive this prestigious award for 2 consecutive years (2013 and 2014) by consistently achieving the 95th percentile in patient satisfaction over the 1-year reporting period.

Fewer than 5 percent of all Press Ganey clients reach this threshold and consistently maintain it for the 1-year reporting period. Press Ganey partners with 10,000+ health care facilities—including more than one half of all U.S. hospitals—to measure and improve the patient experience.
“Just as the name of the award implies, our staff and physicians are the driving force for excellence in our patients’ experiences, outcomes and international reputation,” shares North Oaks Senior Vice President/Rehabilitation Hospital Administrator Sybil Paulson.
“We are proud to partner with North Oaks Rehabilitation Hospital,” comments Patrick T. Ryan, Press Ganey Chief Executive Officer. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. North Oaks Rehabilitation Hospital’s efforts benefit patients in South Louisiana and will lead to improved patient experiences.”

North Oaks Rehabilitation Hospital also ranks among the top 3 percent of 22,000 facilities worldwide surveyed by the Commission on Accreditation of Rehabilitation Facilities receiving no recommendations for improvement in their April 2013 accreditation survey.

The hospital offers one of five CARF-certified Stroke Specialty Programs in Louisiana and the only one on the Northshore. Patients who may benefit from inpatient rehabilitation include those with diagnoses of stroke, joint replacement, neurological disorders, arthritis, amputation, brain injury, cardiac or congenital conditions, as well as orthopedic or spinal cord injuries.

Rankings and accreditations not withstanding, patient outcomes are a true measure of North Oaks Rehabilitation Hospital’s quality. North Oaks patients make greater improvements faster when compared to similar patients nationwide, according to the Uniform Data System for Medical Rehabilitation. The facility’s overall patient outcomes score outpaces regional and national averages, earning North Oaks ranking within the top 10 percent of providers nationwide and the UDSMR Top Performer Award.

Therapy sessions may take place in a spacious gym, therapeutic garden, solarium, aquatic center, a laundry room, kitchen or bathroom, as well as during community outings. To help get ready to return home, patients and caregivers can practice the skills they’ve learned in a training apartment that has a full kitchen, living room, bathroom and bedroom.

For more information, watch the “Welcome to North Oaks Rehabilitation Hospital” video at You also may call North Oaks Rehabilitation Hospital at (985) 230-2678 or visit the “Rehabilitation Hospital” tab at For more information about Press Ganey, Inc. and the Guardian of Excellence Award, visit