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North Oaks Rehabilitation Hospital Receives 2013 Press Ganey Guardian of Excellence Award for Achieving 95th Percentile in Patient Satisfaction

North Oaks Rehabilitation Hospital Receives 2013 Press Ganey Guardian of Excellence Award  for Achieving 95th Percentile in Patient Satisfaction

North Oaks Health System President/CEO James E. Cathey Jr. announces that North Oaks Rehabilitation Hospital, a short-term, inpatient medical rehabilitation facility, has received the 2013 Guardian of Excellence AwardSMfrom Press Ganey Associates, Inc. This prestigious award recognizes top-performing facilities that have consistently achieved the 95th percentile in patient satisfaction.

Fewer than 5 percent of all Press Ganey clients reach this threshold and consistently maintain it for the 1-year reporting period. Press Ganey partners with 10,000+ health care facilities—including more than one half of all U.S. hospitals—to measure and improve the patient experience.

“Just as the name of the award implies, our staff and physicians are the driving force for excellence in our patients’ experiences, outcomes and international reputation,” shares North Oaks Senior Vice President/Rehabilitation Hospital Administrator Sybil Paulson. “I am humbled to accept this award on their behalf.”

“The Press Ganey Guardian of Excellence Award is a symbol of achievement in the health care industry awarded by the nation’s leader in measuring, understanding and improving the patient experience,” notes Cathey.

“We are proud to partner with North Oaks Rehabilitation Hospital,” comments Patrick T. Ryan, Press Ganey Chief Executive Officer. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. North Oaks Rehabilitation Hospital’s efforts benefit patients in South Louisiana and will lead to improved patient experiences.”

North Oaks Rehabilitation Hospital also ranks among the top 3 percent of 22,000 facilities worldwide surveyed by the Commission on Accreditation of Rehabilitation Facilities receiving no recommendations for improvement in their April 2013 accreditation survey. The hospital offers one of five CARF-certified Stroke Specialty Programs in Louisiana and the only one along the I-12 corridor. Patients who may benefit from inpatient rehabilitation include those with diagnoses of stroke, joint replacement, neurological disorders, arthritis, amputation, brain injury, cardiac or congenital conditions, as well as orthopedic or spinal cord injuries.

Rankings and accreditations not withstanding, patient outcomes are a true measure of North Oaks Rehabilitation Hospital’s quality. North Oaks patients make greater improvements faster in dressing themselves, walking, climbing stairs, toileting and regaining their memory when compared to similar patients nationwide, according to the Uniform Data System for Medical Rehabilitation.

Therapy sessions may take place in a spacious gym, therapeutic garden, solarium, aquatic center, a laundry room, kitchen or bathroom, as well as during community outings. To help get ready to return home, patients and caregivers can practice the skills they’ve learned in a training apartment that has a full kitchen, living room, bathroom and bedroom.

For more information, watch the “Welcome to North Oaks Rehabilitation Hospital” video. You also may call North Oaks Rehabilitation Hospital at (985) 230-2678 or click here. For more information about Press Ganey, Inc. and the Guardian of Excellence AwardSM visit