Ethics Hotline for Patient Care
What is the Ethics Hotline for Patient Care?
It is an anonymous way to ask questions or report concerns about ethical
treatment or issues related to a patient’s care.
What type of calls are made to the Ethics Hotline
In general, this is often due to differences regarding what is right, good
or fair in a specific medical care circumstance. Some examples include:
Concerns associated with end-of life treatments (code status, advance directives,
withholding or withdrawal of medical interventions)
Questions regarding surrogate decision-making
Determining appropriate levels of intervention
Patient refusal of treatment
Real or perceived conflicts among patient, family, physicians or nurses
Using controversial treatments
Moral distress of patient, family or care providers
Why does North Oaks have this hotline?
It was implemented as an additional tool for employees or family members
to report concerns of ethical care involving patients. It is another means
of advocating for our patients.
Who can call the Ethics Hotline for Patient Care?
Anyone primarily involved in a patient’s care may call the hotline,
including patients, family members, patients’ legal representatives,
physicians, nurses, social workers and more.
How is the Ethics Hotline for Patient Care different from the Values Line?
The Values Line (985-230-3333) is a 24-hour hotline for reporting compliance
concerns about business practices. The Ethics Hotline for Patient Care
focuses on the ethical treatment of patients.
What happens once the Ethics Hotline for Patient Care is contacted?
North Oaks Pastoral Care is contacted and the Hospital Chaplain will evaluate
the issue to determine whether it is an ethics concern. If so, the chaplain
will confer with the Ethics Advisory Committee Chairman, who considers
possible resolutions in a timely and discreet manner. If no resolution
is reached, then the issue is presented to the Hospital’s Ethics
Call (985) 230-4722 or contact Pastoral Care at