On Wednesday, May 10, 2017, the
North Oaks Board of Commissioners and
President/CEO Michele Sutton hosted the health system’s first town hall forum at the E. Brent
Dufreche Conference Center with the goal of encouraging open communication
and collaboration with the community.
A brief update on recent activities at North Oaks was given with the forum
dedicated to answering questions from the public and debunking myths circulating
about the health system.
“We are very pleased with the turnout for our first community forum
and are grateful to all who attended, asked questions and provided feedback,”
Sutton shares. “We want to hear from you about your experience with
North Oaks – whether we exceeded your expectations or if we fell
short of them.”
If you have a question or concern you would like addressed at our next
forum scheduled for fall 2017, please email President/CEO Michele Sutton at
Facts vs. Myths
I pay taxes to support North Oaks Medical Center.
No taxes have been paid to support the operations of North Oaks Medical
Center since 1984, and the final payment was received in 1985.
North Oaks makes a profit on each patient we treat.
Approximately 80% of the patients at North Oaks Medical Center are covered
by Medicare (government-sponsored health insurance for those 65+) and
Medicaid (government-sponsored health insurance for those with lower incomes).
Payments from these government health plans do not cover the cost of care provided.
This is one example of uncompensated care.
In FYE 2016, North Oaks provided more than $42.5 million in uncompensated
care and bad debt, for which we were not paid.
North Oaks does not provide high quality care.
North Oaks’ performance is monitored extensively by multiple outside
organizations to confirm we maintain high standards of care.
North Oaks has been recognized by several of these organization for exceptional
quality and safety.
North Oaks Women’s Services received the Louisiana Blue Cross/Blue
Shield Blue Distinction Center+ for our expertisein delivering high quality,
efficient maternity care, and was recognized by the Louisiana Department
of Health for achieving the state’s highest breast feeding quality
designation, The GIFT.
Our Shock Trauma Program earned official verification from the American
College of Surgeons’ Committee on Trauma and was designated a Level
II Trauma Center by the Louisiana Department of Health in 2016.
Both North Oaks Medical Center and North Oaks Rehabilitation Hospital
are certified stroke centers of excellence.
You have to go to New Orleans or Baton Rouge for the best doctors and nurses.
Our doctors have trained all over the country and are bringing cutting
edge technology and procedures to our market.
More than 130 nurses (20% of our nursing workforce) have advanced training
and specialty certifications.
More than 20 different schools from around the region trust North Oaks
to train the health care workforce of the future.
The Centers for Medicare and Medicaid Services confirms that North Oaks
does not have a high mortality rate.
North Oaks has a high infection rate.
The Centers for Medicare and Medicaid Services confirm that North Oaks
does not have a high hospital-acquired infection rate. North Oaks is also
taking aggressive steps to address the high rate of MRSA in our community.
The wait times in the emergency department are long.
Life- or limb-threatening emergencies are always seen immediately. At
times there may be longer waits for non-emergency conditions. We have
developed a network of urgent care clinics that are open late and on weekends
to better serve those with health problems that are not life or limb-threatening.
North Oaks is not helping improve the health of our community.
North Oaks has been recognized nationally for its innovative programs
addressing antimicrobial stewardship, reducing readmissions and the use
of health and business analytics to improve outcomes.
Our mission at North Oaks is to improve lives, every time and with every touch.
We strive to exceed your expectations for quality, safety and patient experience.
Should we fall short of that goal, please tell us so that we can address
Please contact us:
By asking for the
charge nurse or
nursing manager on your unit if you have a concern while you are in the hospital
Performance Management Department at
By contacting any member of our
Michele Sutton, President/CEO:
Michael Watkins, COO: (985) 230-7703
Robert Peltier, MD, Chief Medical Officer: (985) 230-6278
Shelly Welch, Chief Clinical Officer: (985) 230-7706
John Derenbecker, Chief Legal Officer: (985) 230-7579
Shirley Hsing, Chief Financial Officer: (985) 230-6655
Jeff Jarreau, Chief Human Resources Officer: (985) 230-5702
Percival Kane, Chief Ambulatory Officer: (985) 230-7731
Sybil Paulson, North Oaks Rehabilitation Hospital Administrator: (985) 230-5701
Herbert Robinson, MD, Chief Health Informatics Officer: (985) 230-6890
Larry Daigle, VP, Performance Management: (985) 230-6329
Tracy Randazzo, VP, Strategy/Outreach: (985) 230-6770.
Click here, to download a PDF version of the Facts vs. Myths handout that was offered at the community forum.