North Oaks Health System President/CEO James E. Cathey Jr. announces that
North Oaks Rehabilitation Hospital, a short-term, inpatient medical rehabilitation
facility, has received the 2014 Guardian of Excellence Award from Press
Ganey Associates, Inc.
North Oaks Rehabilitation Hospital is the only medical rehabilitation
facility in Louisiana to receive this prestigious award for 2 consecutive
years (2013 and 2014) by consistently achieving the 95th percentile in
patient satisfaction over the 1-year reporting period.
Fewer than 5 percent of all Press Ganey clients reach this threshold and
consistently maintain it for the 1-year reporting period. Press Ganey
partners with 10,000+ health care facilities—including more than
one half of all U.S. hospitals—to measure and improve the patient
“Just as the name of the award implies, our staff and physicians
are the driving force for excellence in our patients’ experiences,
outcomes and international reputation,” shares North Oaks Senior
Vice President/Rehabilitation Hospital Administrator Sybil Paulson.
“We are proud to partner with North Oaks Rehabilitation Hospital,”
comments Patrick T. Ryan, Press Ganey Chief Executive Officer. “Achieving
this level of excellence reflects the organization’s commitment
to delivering outstanding service and quality. North Oaks Rehabilitation
Hospital’s efforts benefit patients in South Louisiana and will
lead to improved patient experiences.”
North Oaks Rehabilitation Hospital also ranks among the top 3 percent
of 22,000 facilities worldwide surveyed by the Commission on Accreditation
of Rehabilitation Facilities receiving no recommendations for improvement
in their April 2013 accreditation survey.
The hospital offers one of five CARF-certified Stroke Specialty Programs
in Louisiana and the only one on the Northshore. Patients who may benefit
from inpatient rehabilitation include those with diagnoses of stroke,
joint replacement, neurological disorders, arthritis, amputation, brain
injury, cardiac or congenital conditions, as well as orthopedic or spinal
Rankings and accreditations not withstanding, patient outcomes are a true
measure of North Oaks Rehabilitation Hospital’s quality. North Oaks
patients make greater improvements faster when compared to similar patients
nationwide, according to the Uniform Data System for Medical Rehabilitation.
The facility’s overall patient outcomes score outpaces regional
and national averages, earning North Oaks ranking within the top 10 percent
of providers nationwide and the UDSMR Top Performer Award.
Therapy sessions may take place in a spacious gym, therapeutic garden,
solarium, aquatic center, a laundry room, kitchen or bathroom, as well
as during community outings. To help get ready to return home, patients
and caregivers can practice the skills they’ve learned in a training
apartment that has a full kitchen, living room, bathroom and bedroom.
For more information, watch the “Welcome to North Oaks Rehabilitation
Hospital” video at
. You also may call North Oaks Rehabilitation Hospital at (985) 230-2678
or visit the “Rehabilitation Hospital” tab at www.northoaks.org.
For more information about Press Ganey, Inc. and the Guardian of Excellence