Located at North Oaks Medical Center
Please Note: The Emergency Room entrance is now located at the back of North Oaks Medical Center. Click here for directions and map.
A sudden illness or injury can be a frightening experience, but you’re in good hands at the North Oaks Emergency Department – one of the busiest and most experienced in the state. The physicians and nurses who staff the Emergency Department are specially trained in emergency medicine, and combine expertise and compassion to help you through your emergency.
The North Oaks Emergency Department
consists of 35 rooms equipped to handle everything from trauma to chest pain to eye injuries.
The ER Annex
is an 11 room unit adjacent to the Emergency Department, for patients with medical problems requiring minimal testing and treatment. The ER Annex department is staffed with doctors and nurses trained in adult and pediatric medical care and is typically open 14 hours a day, from 10 a.m. to 12 midnight.
What to Expect
When you arrive in the Emergency Department, the first person you will encounter is a patient representative. The receptionist is available to call for assistance when a patient needs a wheelchair or help in getting out of the car. A patient representative also notifies the triage nurse of all patient arrivals.
Next, you will be seen by the triage nurse, who is specially trained to determine the severity of your condition and the urgency of treatment. This assessment ensures that all patients receive the most appropriate medical treatment in a timely manner.
Once your condition is assessed, you will either be escorted directly to an exam room (if available) or asked to wait in the lobby.
If you are asked to wait, please return to the triage area and ask to speak to a nurse if your condition changes or you have a question.
Bring Your Medications With You
Patients may save money by bringing their prescription and over-the-counter medications that they already take at home with them to the Emergency Department. Insurance carriers or Medicare may not cover the cost of medications that you must continue to take during your outpatient stay.
Medications must be in their original container and labeled with the name of the medication, dosage and correct frequency. The label for a prescription medication must also include the patient’s name.
Home medications cannot be used if:
- Medications are in a pill organizer.
- Medication bottles contain more than one type of medication.
- Medications are in a multi-dose vial for injection (e.g., an insulin vial that is used at home that contains more than one dose). Insulin pens can be used.
- If the medication is a liquid/elixir (e.g. cough medication).
- If the medication is a Narcotic or Controlled Substance – these must be dispensed from the Pharmacy. You may leave these medications at home.
If you arrive at the ED without your medications, you will be encouraged to send someone home to bring them to you.
Our goal is to provide care to patients in our Emergency Department as quickly as possible. Many factors influence the wait time in the Emergency Department. Critically ill or injured patients are always seen before patients with less severe medical problems. Other factors include the number of other patients waiting and the seriousness of their condition, the number of exam rooms and staff available, and the need for specialized rooms or equipment.
Before you leave the Emergency Department you will receive information regarding your diagnosis and instructions on self-care for your illness or injury, the medications you have been prescribed, the name of the emergency physician who treated you, and the name of the physician and clinic you will be referred to for any follow up care that is required.
If you have any questions regarding the care or treatment provided in the Emergency Department, please ask your doctor or nurse for further information.